frequently asked questions
You've read all the details, but you still have questions. Oh, I like you! Questions are really great, and they insure that we are on the same page before your session takes place.
So here are some answers to questions that you may have. If there is something you want to know that isn't covered anywhere on my website, please click the "contact" link above and send me a message - I will respond promptly with an answer to your question.
Q: How far in advance should I book my session?
A: The earlier the better! I do book up quickly, so four to six weeks in advance during the busy season is ideal. Once in awhile I have an opening sooner than that, so it never hurts to ask... but I always recommend planning ahead to secure the date you want.
Q: How do I book my session?
A: It’s very simple - email or call me and we’ll choose a date. We will choose a location and design a session to fit you perfectly. You will be sent an online contract to e-sign and an invoice for the session fee. All set!
Q: When is payment due?
A: Your session fee is due at time of booking and payment for print, product and digital file orders is due when you place your order.
Q: What form of payment do you accept?
A: Cash, Check, PayPal & Credit Cards. Minnesota state sales tax applies.
Q: Why do we only have two weeks to see our gallery and place our order?
A: I know it can be hard to decide, and I know that people have busy lives. Before uploading your gallery, you can specify which two-week period you prefer, too, so you know that you can focus on it. And I am always happy to help in any way I can.
And the two-week window is necessary for a very good reason - the same reason that you get paid every two weeks at your job. As much as I hate to bring it up, in addition to being an artist I am a small business owner and a regular person with a mortgage to pay and groceries to buy. Your order is my paycheck, and getting paid regularly insures that my business stays open and that my expenses are paid - just like you! So I appreciate your timely orders and your understanding about the two-week ordering window, exactly as you appreciate your bi-weekly paycheck.
Ordering on time also means that you'll get my undivided attention during the two-week gallery window, which is the time that I've set aside for you. After that time, it will be someone else's turn, and I will be working with my next client. I always work hard to provide the best customer service for all my clients, of course - but it is always best and easiest for me do that during "your time."
And more than that, you want your pictures, right? Why go to all the trouble of scheduling the session, getting dressed up and being photographed, only to have the images just sit on my hard drive? As much as I love your pictures, too, I would rather they be on your walls and in your home, instead. I get so excited for my clients when they get their pictures, the end result of our work together. They get excited, too - it's the whole point of the session!
Q: What is this going to cost us?
A: That is an excellent question! And the answer will be different from client to client. Very generally, those that hire me can expect to budget between $700 and $2600 for their custom photography. Just click the "contact" link above, and I will be happy to send out a complete price list.
Q: What should we wear to our family session?
A: I have a Pinterest board especially for you! Here it is: click here for family session wardrobe inspiration
Q: I am a high school senior. Will you submit my yearbook picture for me?
A: Yes! Just tell me which one you've chosen and forward the guidelines from your school, along with the deadline, and I’ll take care of it.
Q: Can you find someone to do my hair and makeup for me?
A: Yes! I know several wonderful, licensed makeup artists and stylists who can come right to your session and take care of you beautifully. The add-on fee for that service is $150, and I will take care of booking her for your session.
Q: What happens if it rains on the day of our outdoor session?
A: In the event of rain during a scheduled outdoor session we will either use my studio or another indoor location, or reschedule for a different date (I build rain days into my shooting schedule). And a few times, I've actually shot IN the rain - so that’s an option, too, if it’s not pouring or storming out!
Q: What if I need to reschedule?
A: Not a problem. I know that people get sick, or emergencies arise. I appreciate 24 hours’ notice if you need to reschedule, and I will find another time for you.
Q: How many pictures do you take? Do I get to see then all?
A: I take many, many pictures. When I prepare your proofing gallery I narrow them down to the very best ones, at least 25. You will not see blinking shots, outtakes, unedited proofs, or 10 of the same shot. I carefully “polish the gems” when I edit and show you only my best work as a complete gallery - the full story from your session.
Q: Do you do retouching?
A: Yes, it’s included. In addition to my custom hand-edits, I remove blemishes, and do other types of retouching. More involved edits like braces removal will incur an extra charge.
Q: How soon after our session will I be able to see my pictures?
A: Sneak peeks are posted on facebook typically the next day. A password-protected online gallery of your images will be available within two weeks after your session. You will then be able to view your private online gallery and select your favorite images.
Q: How do we order pictures?
A: We can get together for an ordering session and I can show you samples and help you select exactly what you need. You may also place your order online right from your proofing gallery, via the built-in shopping cart. As soon as payment is made, any digital files you ordered are made available for immediate download. I put your prints, albums, canvases and other products into production right away. When everything is ready (7 - 10 days, usually) we will arrange for you to pick up your order, or I can ship smaller items directly to you.
Q: What gear do you use?
A: I only use high-quality gear made for professional photographers. I have an assortment of tools to accomplish many different visions in my work, and those are:
Canon 5D Mark iv (primary camera body)
Canon 5D Mark iii (backup camera body)
Canon 70-200 mm f/2.8L IS II lens
Canon 24-70 mm f/2.8L IS II lens
Sigma 85 mm f/1.4 ART lens
Sigma 35 mm f/1.4 ART lens
Lensbaby Velvet 56 lens
Einstein E640 strobe light, various modifiers
Canon 580 EXII speedlight
Q: What do you use for editing?
A: I use both Adobe Lightroom and Adobe Photoshop.
Q: Do you do weddings?